Job Title: Customer Success
Reports to: Veterinary Technical Advisor
Working hours: Full-time (Monday-Friday)
Location: Remote
To apply email [email protected].
We are an innovative and entrepreneurial technology company focused on improving livestock health, welfare and productivity. Founded in 2016, Agsenze is leading the way in unique and sustainable solutions that transform and automate cow health and productivity monitoring through their award-winning Herd Vision system.
The Herd Vision system is a revolutionary, labour-saving product that provides Dairy Farmers with continuous real time data on important outcome measures, such as body condition and locomotion scoring. The intelligent system does this by capturing 2D and 3D images through a digital camera and using the animal’s EID to feedback data to the integrated monitoring system. The sharing of this data with Vets, Hoof Trimmers and Consultants enables positive outcomes to be delivered on farm, improving farm performance, profitability and generating genuine interest and excitement in our product, service and the value Herd.Vision.
The objective of the role:
The product’s proven success with our existing customers means the Company is now ready for significant scale-up and growth; in terms of the number of customers actively engaged with our program and significantly, the number of cows on the system.
This is a critically important role with the foundation of our rapid scale-up and growth being the success of our customers and engendering a positive community around the customer’s success. We are also cognisant that all stakeholders involved in the animal management on-farm are considered our customers; these being the Vet; Hoof Trimmer; Nutritionist and Consultant.
Main areas of responsibility:
● Educate internally and externally, the added value of the Herd.Vision system with a focus on measurable outcomes that impact animal health, fertility, nutrition and locomotion.
● Know and love your customers! Be the conduit of knowledge and diagnostic evidence between all stakeholders to ensure maximum on-farm benefit and performance from Herd.Vision.
● Work with Marketing to create customer groups and through regular meetings and communication, share customer success stories and value added information
● Ensure Herd.Vision becomes known to all stakeholders as the True North to all Mobility and BCS thanks to Herd.Vision’s diagnostic data, fact and evidence.
● Always be selling means we track the customers herd performance improvement since day 1 of using Herd.Vision as their diagnostic tool. Initially for BCS and Mobility as well as additional functionalities becoming available in the future.
● Contribute to the benchmarking of this customer improvement to help demonstrate to all customers the potential of success on their farm. In essence, clearly demonstrate what good looks like!
● Work with the Marketing and the Customer Success team to create positive, evidence-based testimonials that highlight the benefits of the product.
● Provide technical support to the commercial team and identify any need for further technical training.
● Actively expand professional networks that add value to the sales and distribution of the Herd.Vision System both at UK and international level.
● Analyse key data on farm and follow up with technical reports that accurately represent the functionality and impact of the Herd.Vision system.
● Represent the business at congresses and agricultural events.
● Deliver professional and informative presentations to introduce the business and outline the functionalities and advantages of using the Herd.Vision system.
● Act as the brand ambassador to engage with and influence key stakeholders.
● Provide continuous communication and collaboration with the sales team to ensure the after sales process is being carried out to a high standard.
● Listen to feedback from all clients (farmers/vets/nutritionists/foot trimmers) and keep a record. Act on feedback directly where possible, or communicate with the relevant team member. Work within the Customer Success team to monitor the teams contact email account, for any urgent client issues outside of normal working hours.
● Provide first line technical support visits for basic tech troubleshooting e.g. offline cameras, rebooting systems.
Working with your Line Manager and the Customer Success Team members:
● Contribute and implement key actions and milestones to ensure our customers are maximising their benefit from Herd.Vision
● Day-to-day responsibility for the customer success in your territory
● Provide technical support and training to customers and stakeholders
● Implement systems for feedback between the CS team, sales, and the tech team to ensure product feedback is collated and acted on when appropriate
Required skills, knowledge and experience:
● Background and experience within agriculture a strong plus.
● A passion and understanding of the farming industry.
● Fully IT literate with strong written and verbal communication skills.
● Organisation and time management skills.
● The ability to impart technical information clearly and concisely at all levels.
● English – written and verbal.
● A full UK driving licence with a willingness to travel when required.
